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ISO 9001:2015 Certified Institution – ISO 9001:2015 Certified Grama Panchayat
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ISO 9001:2015 Certification
International Standard Certification for Quality Service Delivery
The Grama Panchayat has obtained ISO 9001:2015 certification, an internationally recognized certification, to ensure the quality of its services. The Panchayat received this recognition as part of the initiative implemented through the Kerala Institute of Local Administration (KILA) to make the services of Local Self-Government Institutions more efficient and citizen-friendly.
✨ Key Benefits of the Certification
Improved Service Delivery
Provides services to the public in a faster and more efficient manner.
Accuracy in File Movement
Ensures file handling with greater accuracy and efficiency.
Timely Response
Ensures timely responses to applications and public requirements.
Transparency and Accountability
Ensures greater transparency and accountability in citizen services.
Digital Record System
Strengthens the digital record system for quick access to information.
Comprehensive Citizen Surveys
Helps identify the needs of the people and formulate appropriate projects.
🏅 Towards Quality Citizen-Friendly Services
The objective of the quality management system is to ensure better services to the public through efficiency, accuracy, timely response, transparency, accountability, and a digital record system.
